Volunteer Rights and Responsibilities
from PAVE Volunteer Management Training Kit

As a volunteer, you have the right to:

• receive accurate information about the agency.
• receive a clearly written comprehensive job description.
• have an understanding of lines of accountability.
• be seen as belonging, through inclusion at meetings, social functions, etc.
• be seen as a person. To be supported in your role.
• receive training; both initially and on an ongoing basis.
• be trusted with confidential information if it is necessary in order to carry out your job.
• be safe on the job. To be covered by insurance.
• have choices and feel comfortable about saying no.
• not to be exploited.
• be informed of the organization's policy on reimbursement of volunteer transporation costs.
• be reimbursed out-of-pocket expenses incurred while on the job.
• be consulted on matters which directly or indirectly affect you and your work, and be involved in decision making.
• clear grievance and conflict resolution procedures.
• receive feedback on your work and recognition for your contribution.
• your personal information being kept confidential.

As a volunteer, you need to:

• be reliable and arrive on time.
• be trustworthy.* respect confidentiality.
• respect the rights of people you work with.
• have a non-judgmental approach.
• support the agency you're working with, and represent its interests.
• carry out the specified job description.
• give feedback.
• be accountable and accept feedback.
• be committed to the program.
• avoid over-extending yourself.
• acknowledge decisions made by the staff, or the organization.
• undertake training.
• address areas of conflict with appropriate staff member, the co-coordinator of volunteers, or similar worker.
• ask for support when it is needed.